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Medicare Beneficiary Protection
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Call Quality Partners (1-800-662-5028)
if you would like to discuss a quality of care concern.
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Call 1-800-MEDICARE (1-800-633-4227)
if you have questions about Medicare, including covered services, benefits and
all billing issues.
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Medicare Beneficiary Protection
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1x1 pixel spacer Quality Partners of Rhode Island (Quality Partners) provides resources – free of charge – to help Medicare beneficiaries and their families (or representatives) with important questions or concerns about:

Read the 2008 Annual Medical Services Review Report.
Read the 2009 Annual Medical Services Review Report.
Read the 2010 Annual Medical Services Review Report.

How To Contact Us

To speak with a member of our staff, call Quality Partners, toll-free at 1-800-662-5028. Our hours are Monday through Friday, 8:00 am to 4:30 pm; however, you can leave a message at any time – even outside of our business hours.

Find and Compare Hospitals, Nursing Homes and Home Health Agencies in Your Area

Today, you can find a wealth of information about the quality of care provided by hospitals, home health agencies and nursing homes throughout Rhode Island and the nation. Making decisions about your care or the care of a loved one is never easy. Reviewing available healthcare quality data can help, but it is only one piece of the quality puzzle. You should speak with your physician and other healthcare providers, hospital discharge planners, family and friends who may have experienced a similar situation and, when possible, to personally visit these facilities.

Other Resources

Below are additional resources:

Ombudsman Program

Under the 1975 Older Americans Act, every state is required to have an ombudsman program that addresses complaints and advocates improvements in the long-term care system. Long-term Care Ombudsmen advocate on behalf of individuals and groups of residents, provide information to residents and their families about nursing homes, and work to effect systems changes on a local, state and national level. To speak with the Rhode Island Long-term Care Ombudsmen, call the Alliance for Better Long Term Care at (401) 785-3340.

Free Publications

The publications listed below provide more information about resources available in Rhode Island as well as services offered through the Medicare program. 

  • Are You a Hospital Inpatient or Outpatient - If You Have Medicare, Ask!

    Did you know that even if you stay in the hospital overnight, you might still beconsidered an “outpatient”? Your hospital status (whether the hospital considers you an “inpatient” or “outpatient”) affects how much you pay for hospital services (like X-rays, drugs, and lab tests) and may also affect whether Medicare will cover care you get in a skilled nursing facility. If you’re in the hospital more than a few hours, ask your doctor or the hospital staff if you’re an inpatient or an outpatient. Click above to understand the differences in Original Medicare coverage for hospital inpatients and outpatients and how these rules apply to some common situations.

  • Medicare and You - 2010

    This is the official government handbook with important information about:
    • What's new Medicare costs
    • What Medicare covers
    • Health and prescription drug plans
    • Your Medicare rights
    • Health information technology
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